Terms of Service
Effective Date: 1/1/2016 | Last Updated: 11/1/2025
Introduction
Welcome to Moody Eyes (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website at moodyeyes.com (the “Website”) and the optometric services we provide at our Indianapolis location. By accessing our Website, booking an appointment, or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our Website or services.
1. Services Provided
Moody Eyes provides comprehensive optometric services including, but not limited to:
- Comprehensive eye examinations
- Contact lens fittings and evaluations
- Diagnosis and treatment of eye conditions
- Prescription eyewear and contact lenses
- Other vision care services as needed
All optometric services are provided by licensed optometrists in accordance with Indiana state law and professional standards.
2. Appointments and Scheduling
2.1 Appointment Booking
Appointments may be scheduled through our Website, by phone, or through our online booking system. All appointment requests are subject to availability and confirmation by our staff.
2.2 Cancellations and No-Shows
We require at least 24 hours’ notice for appointment cancellations or rescheduling. Failure to provide adequate notice or repeated no-shows may result in charges or restrictions on future appointment booking.
2.3 Late Arrivals
Arriving more than 15 minutes late for your appointment may result in rescheduling to accommodate other patients.
3. Patient Responsibilities
3.1 Accurate Information
You agree to provide accurate, complete, and current information when scheduling appointments and during your visits. This includes medical history, insurance information, and contact details.
3.2 Insurance and Payment
You are responsible for understanding your insurance coverage and for any co-payments, deductibles, or services not covered by your insurance plan. Payment is due at the time of service unless other arrangements have been made in advance.
3.3 Prescriptions
Eyewear and contact lens prescriptions are provided for your use. You may choose to purchase eyewear from Moody Eyes or another provider. Prescriptions are valid for one year from date of exam, as specified by Indiana law. This may be changed based on our professional judgment.
4. Website Use
4.1 Acceptable Use
You agree to use our Website only for lawful purposes and in accordance with these Terms. You may not:
- Use the Website in any way that violates any applicable local, state, or federal law
- Attempt to gain unauthorized access to any portion of the Website
- Transmit any viruses, malware, or harmful code
- Interfere with or disrupt the Website or servers
- Collect or harvest any information from the Website without permission
4.2 User Accounts
If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
5. Privacy and Health Information
Your privacy is important to us. Our collection, use, and disclosure of personal information and protected health information (PHI) are governed by our Privacy Notice and comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
Please review our Privacy Notice for complete information about how we handle your data.
6. Intellectual Property
6.1 Website Content
All content on the Website, including text, graphics, logos, images, and software, is the property of Moody Eyes or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
6.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
6.3 Trademarks
“Moody Eyes” and our logo are trademarks of Moody Eyes. You may not use our trademarks without prior written consent.
7. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Moody Eyes. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
8. Disclaimer of Warranties
8.1 Website “As Is”
The Website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
8.2 Medical Disclaimer
Information on the Website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare professional for diagnosis and treatment. In case of a medical emergency, call 911 immediately.
9. Limitation of Liability
To the fullest extent permitted by law, Moody Eyes, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or our services, even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify, defend, and hold harmless Moody Eyes and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your violation of these Terms
- Your use of the Website
- Your violation of any rights of another party
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions.
11.2 Jurisdiction
Any legal action or proceeding arising out of or related to these Terms or the Website shall be brought exclusively in the state or federal courts located in Marion County, Indiana, and you consent to the jurisdiction of such courts.
11.3 Informal Resolution
Before filing a formal legal action, you agree to contact us to attempt to resolve any dispute informally.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website with an updated “Last Updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.
We encourage you to review these Terms periodically for any updates.
13. Termination
We reserve the right to terminate or suspend your access to the Website or our services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Notice, constitute the entire agreement between you and Moody Eyes regarding the use of the Website and supersede all prior agreements and understandings.
16. Contact Information
If you have any questions about these Terms of Service, please contact us:
Moody Eyes
111 Monument Circle, Suite 140
Indianapolis, IN 46204
Phone: (317) 883-1122 (please leave us a message)
Email: staff@moodyeyes.com
Office Hours: Monday, Tuesday, & Thursday: 9:00am-4:00pm; Wednesday: 9:00am-1:00pm
By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.